These terms outline refunds for subscription or service purchases unless a separate agreement states otherwise.
1. Cancellation before service start
- You may cancel before onboarding begins to request a full refund.
- Requests are reviewed within 10 business days.
2. Refunds after service start
If service has begun, refunds are prorated based on usage and completed onboarding work.
3. How to request a refund
- Email developer@matthope.cloud with the subject “Refund Request”.
- Include your company name, plan details, and reason for the request.
4. Exceptions
Refunds may be limited for services that provide immediate access to tools or data migrations.